Shipping Policy
Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Estimates
- Standard Shipping (5–7 business days):Calculated at checkout based on order weight and destination.
- Expedited Shipping (2–3 business days):Available at checkout for an additional fee.
- Free Standard Shipping on orders over $50 within the contiguous US.
Domestic Shipping We ship to all 50 US states. Orders to Alaska, Hawaii, and US territories may require additional transit time and shipping fees.
Order Tracking Once your order ships, you'll receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.
Damaged or Lost Packages If your order arrives damaged or is lost in transit, please contact us at [cozycritterretreat@gmail.com] within 7 days of the expected delivery date. We'll work with the carrier to resolve the issue as quickly as possible.
Questions? Reach out to us at [cozycritterretreat@gmail.com] or through our contact page — we're happy to help!